Dove Airlines

FAQs

When can I fly?
Ans: Our aircraft can fly between sunrise and sunset. Pilots can fly at night provided the starting point & the destination have night landing facilities.

How many passengers can travel at a time?
Ans: Maximum 6 (six) passengers. However the number of passengers that can be carried depends on the length of the flight, Baggage weight and elevation of the landing site .

Is there any Limitation to the Baggage I can carry?
Ans: Yes, You can carry standard cabin size Baggage/Strolley .

How far in advance do I need to book a charter?
Ans: All charters are subject to availability of the aircraft. A week notice is ideal. However in a couple of hours notice it is also possible provided that arrangements for fuel positioning and airfield activation are not required.

From where can I board?
Ans: Our operation is based at NSCBI Airport Kolkata. You can board at any airport in India having runway length of minimum 4200 ft. The ferry charges will be levied from base to the Boarding airport and return to the base station.

Can I fly to the overseas countries?
Ans: Yes you can fly to Bangladesh, Nepal, Bhutan, Pakistan, Myanmar, Sri lanka, Thiland, Malaysia, Singapore, Hongkong, Taiwan, Laos, Vietnam, Middle East and Others

Do you serve refreshments on board?
Ans: Yes. We also cater to any specific needs of the passengers.

What is the insurance cover offered?
Ans: Our insurance coverage is Rs.50 lakhs per occupant.

What is the reporting time to board a flight?
Ans: We request the passengers to be at the airfield 20-30 minutes before departure.

How do I pay?
Ans:The charter will be confirmed in accordance to the following payment terms

  • i. Advance at the time of confirmation of Booking 25% (Twenty Five percent)
  • ii. The balance clear 48 Hours prior to commencement of flight 75% (Seventy     Five percent)
  • iii. The payment shall be by way of a banker’s cheque or Demand Draft     favouring "Dove Airlines Private Limited" payable at Kolkata, India)
  • iv. The final invoice will be made on the basis of actual timings on completion of     the flight. Difference, if any, will be paid by the chatterer or refunded to the     chatterer by the company as the case may be,

What is your cancellation policy?
Ans: The cancellation charges will be as per the following

Hours Before Scheduled Departure Time % of Total Charter Cost
More than 48 hours 20%
Between 48 hours and 24 hours 30%
24 hours or less 50%
No notice or No Show 100%

What are the other special services provided?
Ans: We provide our services for film shoots, joyrides and other activities

Do you conduct any religious tour packages?
Ans:Yes, We do have expertise in conducting religious tours to the following mentioned shrine

  • i. Lord Sri Venkateshwara Darshan at Tirumala, Tirupati.
  • ii. Char Dham Yatra – Lord Jagannath at Puri, Rameshwaram, Dwarka and     Badrinath/Kedarnath
  • iii. Maa Kamkhya Devi , Guwahati
  • iv. Ajmer -e- Sherif

How do you select pilots? What are the regular audits conducted?
Ans: Dove recruits only very experienced and mature pilots, having around 20 years of experience invitation. All pilots regularly undergo flying proficiency checks. Our training captain regularly conducts internal audits to benchmark professional skills to global standards.

What are the safety observances that are in place?
Ans: All aircraft are maintained strictly according to manufacturer's specifications and DGCA regulations. In addition, Our quality control & engineering department ensures that all maintenance activity takes place in conformity with the regulations. Major maintenance of our aircraft is being done at World’s best facilities provider – Jet Aviation, Zurich / Singapore. A representative from the DGCA also verifies all major maintenance activity. Audit by external agencies from all over the globe are also conducted on a regular basis

Our Customers
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